Once you place an order with SLEKA, a dedicated CRM/customer relationship manager coordinates communication from branding, documentation, payment, and dispatch to delivery support until the order reaches your doorstep.
SLEKA provides a 24-month manufacturing warranty from the date of billing for stainless-steel pumps, with free replacement in the next order for approved manufacturing warranty cases.
First response in 1 minute. Detailed proposal within 48 hours.
After-Sales Confidence
Before the order, every supplier responds quickly. The real test begins after you place the order. Your purchase team chases updates. Your finance team asks about payment and documents. Your logistics team wants dispatch clarity. Your sales team wants delivery timelines. Your service team wants warranty confidence. Your management team wants accountability.
SLEKA's after-sales process is designed to reduce that uncertainty.
Once a customer places an order, SLEKA assigns a dedicated CRM/customer relationship manager — giving buyers a clearer communication path instead of having to chase different people for different updates.
For private-label and buyer-branded orders, the CRM coordinates nameplate, labels, cartons, manuals, catalogues, and related buyer-branding elements.
The CRM coordinates required order documentation based on product type, buyer requirement, and agreed terms.
The CRM helps keep communication clear around payment status, order progress, and next steps.
The CRM coordinates dispatch readiness and delivery progress until the order reaches the customer.
The CRM acts as a clear point of contact for questions during the order process.
Clear communication so your sales, warehouse, finance, and dealer network can plan confidently.
Branding coordination, packaging clarity, documentation support, and confidence that your brand presentation is handled properly.
Delivery clarity, documentation coordination, and support that helps protect project timelines.
Packing, labelling, kit clarity, documentation, and training coordination where required.
Clear product, dispatch, spare, and support communication so you can serve your customers better.
Payment, documentation, and order-status communication to reduce uncertainty.
SLEKA provides a 24-month manufacturing warranty from the date of billing for stainless-steel pumps. For approved manufacturing warranty cases, SLEKA provides free replacement in the next order.
24-month manufacturing warranty
From the date of billing for stainless-steel pumps
Free replacement in next order
For approved manufacturing warranty cases
Subject to review and approval
Based on case details, product condition, application, installation, and operating context
A strong warranty is important, but the best after-sales process starts before dispatch. Many field problems can begin with wrong pump selection, incorrect pump-motor matching, unsuitable application, poor installation, or unclear technical requirements. SLEKA supports buyers with technical data, performance curves, model matching, pump-set engineering, and pilot-order validation.
SLEKA supports buyers with test documentation before larger scale-up. Every pump in a pilot order comes with an individual test certificate. Production orders are supported with batch-wise test certificates.
After-sales confidence is not only about warranty. It is also about spare support, service clarity, and product continuity. SLEKA can support spare parts for stainless-steel pumps, complete pump sets, AC/DC solar pumping systems, CKD/SKD kits, and related pump and motor requirements based on the supplied product range and commercial arrangement.
SLEKA can support committed partners with training videos, video training, and in-person training where required. For large deals or after the first container order, SLEKA's team can visit the customer where required.
If a buyer needs support, clear information helps the team review the case faster and more accurately. SLEKA reviews support requests based on available information, warranty applicability, and technical context.
Information Checklist
SLEKA's factory is located in Umbergaon, Gujarat, approximately two hours from Mumbai. Qualified buyers can visit the factory, review the process, meet the team, and discuss quality, testing, warranty, spare support, and order coordination.
The pilot can be branded where required, dispatched in 4 weeks, and every pilot pump comes with an individual test certificate. Evaluate product, documentation, branding, communication, and support before committing.
First response in 1 minute. Detailed proposal within 48 hours.
